CONTACT US
Feel free to use the form below or email us at hello@moderntwig.com
FAQ
How do I begin ordering for my Modern Twig project?
If you’re at the very beginning of your project, we highly recommend booking an appointment with us to discuss your design. During these informal meetings, we can advise on design, answer questions regarding fully utilizing your space and formulate a plan for how we proceed. After the initial meeting, we can provide general estimates for your review to see if Modern Twig aligns with your budget.
If you would like to get an estimate without scheduling a meeting, please send us your plans or photo of your space and your preferred design. We will provide you with an estimated budget and lead time.
Which Ikea cabinets do you make products for?
We make fronts, panels, fillers, plinths, and trims to fit Ikea Sektion, Godmorgon, Pax, Besta, and Akurum cabinet systems.
Do you also supply boxes, hinges, interior fittings, legs, and suspension rails to fit Ikea® cabinets?
Nope! You’ll have to purchase your cabinet boxes, hinges, interior fittings, legs, and suspension rails directly from Ikea.
Do you make doors to fit the discontinued Akurum kitchen cabinet system?
Yes! Any of our unique materials can be made and pre-drilled to work with Akurum. However, we do not supply any hardware or interior fittings for Akurum. Have an Akurum kitchen? Email us at hello@moderntwig.com for more information.
Will my fronts be pre-drilled on the backside to accept Ikea's hinge and drawer hardware?
Yes! Most of our fronts are individually pre-drilled on the backside for compatibility with Ikea’s hinge and drawer hardware (excluding custom-sized and appliance fronts).
Can you make custom sizes?
Yes! All exact dimensions must be provided by the client. Custom sizes are 100% the responsibility of our clients to determine and specify. Custom sized pieces cannot be exchanged or refunded. Our limited manufacturer warranty does not apply to custom sized pieces. For most custom sized drawers and doors, we will not pre-drill the back-side to accept hinges or drawer connectors. However, this drilling policy is case by case and we highly recommend consulting with a Modern Twig representative for more details.
If I make changes or add on to an existing order, will that create a production delay?
You have up to 3 business days to make changes or add on to your order after it’s been placed. After that, any changes or add ons to an existing order may result in a 1 to 2 week production delay. Additional change fees may apply.
What if my delivery arrives damaged?
It is very important to us that your order arrives in pristine condition. However, we are aware that damages, although rare, may occur during transit. Please document your delivery with notes and pictures, then notify us at hello@moderntwig.com as soon as possible. We will immediately start a claim, and help resolve any issues as quickly as possible. Please note: Any claims reported after 72 hours of delivery may be void. If taking inventory and documenting your delivery will take more than 72 hours, please notify your Modern Twig representative as soon as you can to ensure we plan accordingly.
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