FAQ

If you’re at the very beginning of your project, we highly recommend booking an appointment  with us to discuss your design. During these informal meetings, we can advise on design, answer questions regarding fully utilizing your space and formulate a plan for how we proceed. After the initial meeting, we can provide general estimates for your review to see if Modern Twig aligns with your budget.

If you would like to get an estimate without scheduling a meeting, please send us your plans or photo of your space and your preferred design. We will provide you with an estimated budget and lead time.

We make fronts, panels, fillers, plinths, and trims to fit Ikea Sektion, Godmorgon, Pax, Besta, and Akurum cabinet systems.

Nope! You’ll have to purchase your cabinet boxes, hinges, interior fittings, legs, and suspension rails directly from Ikea.

No. We do not copy or match any Ikea existing or previous door styles.

Yes! Any of our unique materials can be made and pre-drilled to work with Akurum. However, we do not supply any hardware or interior fittings for Akurum. Have an Akurum kitchen? Email us at hello@moderntwig.com for more information.

Simply put, it means the grain pattern of any Wood Veneer front will look like it flows from one front to the next in a specific sequential pattern; up to an 8-foot run (horizontally or vertically, depending on grain direction selected.

Our Wood Shaker collection is non-sequenced. With our Faux Wood collection, we try our best to vertically sequence the material, but it is not guaranteed.

Yes! Most of our fronts are individually pre-drilled on the backside for compatibility with Ikea’s hinge and drawer hardware (excluding custom-sized and appliance fronts).

Yes! All exact dimensions must be provided by the client. Custom sizes are 100% the responsibility of our clients to determine and specify. Custom sized pieces cannot be exchanged or refunded. Our limited manufacturer warranty does not apply to custom sized pieces. For most custom sized drawers and doors, we will not pre-drill the back-side to accept hinges or drawer connectors. However, this drilling policy is case by case and we highly recommend consulting with a Modern Twig representative for more details.

Yes!  Appliance panel size is 100% the responsibility of our clients to determine and specify.  We highly recommend consulting with the appliance manufacturer to provide appliance panel size.  Our panels are not water-proof or water-resistant.  We do not supply any additional parts beyond the front finished panel.  We do not pre-drill the back of appliance panels for attachments.  Our limited manufacturer warranty does not apply to custom sized appliance panels.  Custom sized appliance panels cannot be exchanged or refunded.

No.  However, our fronts are made at ¾” thick and compatible with most knobs and pulls.

You have up to 3 business days to make changes or add on to your order after it’s been placed.  After that, any changes or add ons to an existing order may result in a 1 to 2 week production delay.  Additional change fees may apply.

Use a damp clean cloth with non-abrasive soap to clean and care for your fronts.  Immediately dry after wiping down fronts.  Do not leave any water or soap standing on surfaces.  For our Wood Veneer collection, we recommend using orange oil/wax to clean and care.  Please use sparingly

Currently, we ship anywhere within the United States

Shipping time varies with order size and delivery location. As a general rule, shipping can take between 3-10 business days. Shipping delays may occur due to inclement weather or holidays

We meticulously package each individual piece as best we can to ensure safe transit.  For most large orders, they ship on a 4’ by 8’ pallet.  Large orders get shipped LTL (a private shipper with Less-Than-a-Truckload).  Currently, we only offer curbside delivery only.

It is very important to us that your order arrives in pristine condition.  However, we are aware that damages, although rare, may occur during transit.  Please document your delivery with notes and pictures, then notify us at hello@moderntwig.com as soon as possible.  We will immediately start a claim, and help resolve any issues as quickly as possible. Please note: Any claims reported after 72 hours of delivery may be void.  If taking inventory and documenting your delivery will take more than 72 hours, please notify your Modern Twig representative as soon as you can to ensure we plan accordingly.

All of our products are uniquely-crafted, and made to order.  Due to the custom buying and ordering process, Modern Twig products are non refundable or exchangeable. For more details, please read our entire return policy.