FAQ
How do I begin ordering for my Modern Twig project?
If you’re at the very beginning of your project, we highly recommend booking an appointment with us to discuss your design. During these informal meetings, we can advise on design, answer questions regarding fully utilizing your space and formulate a plan for how we proceed. After the initial meeting, we can provide general estimates for your review to see if Modern Twig aligns with your budget.
If you would like to get an estimate without scheduling a meeting, please send us your plans or photo of your space and your preferred design. We will provide you with an estimated budget and lead time.
Which Ikea cabinets do you make products for?
We make fronts, panels, fillers, plinths, and trims to fit Ikea Sektion, Godmorgon, Pax, Besta, and Akurum cabinet systems.
Do you also supply boxes, hinges, interior fittings, legs, and suspension rails to fit Ikea® cabinets?
Nope! You’ll have to purchase your cabinet boxes, hinges, interior fittings, legs, and suspension rails directly from Ikea.
Can you make copies of Ikea's existing door styles?
No. We do not copy or match any Ikea existing or previous door styles.
Do you make doors to fit the discontinued Akurum kitchen cabinet system?
Yes! Any of our unique materials can be made and pre-drilled to work with Akurum. However, we do not supply any hardware or interior fittings for Akurum. Have an Akurum kitchen? Email us at hello@moderntwig.com for more information.
What does “sequencing” mean?
Simply put, it means the grain pattern of any Wood Veneer front will look like it flows from one front to the next in a specific sequential pattern; up to an 8-foot run (horizontally or vertically, depending on grain direction selected.
Does your Faux Wood or Wood Shaker come “sequenced”?
Our Wood Shaker collection is non-sequenced. With our Faux Wood collection, we try our best to vertically sequence the material, but it is not guaranteed.
Will my fronts be pre-drilled on the backside to accept Ikea's hinge and drawer hardware?
Yes! Most of our fronts are individually pre-drilled on the backside for compatibility with Ikea’s hinge and drawer hardware (excluding custom-sized and appliance fronts).
Can you make custom sizes?
Yes! All exact dimensions must be provided by the client. Custom sizes are 100% the responsibility of our clients to determine and specify. Custom sized pieces cannot be exchanged or refunded. Our limited manufacturer warranty does not apply to custom sized pieces. For most custom sized drawers and doors, we will not pre-drill the back-side to accept hinges or drawer connectors. However, this drilling policy is case by case and we highly recommend consulting with a Modern Twig representative for more details.
Can you make fronts to finish my panel-ready appliance? (eg. dishwasher, refrigerator, freezer, etc.)
Yes! Appliance panel size is 100% the responsibility of our clients to determine and specify. We highly recommend consulting with the appliance manufacturer to provide appliance panel size. Our panels are not water-proof or water-resistant. We do not supply any additional parts beyond the front finished panel. We do not pre-drill the back of appliance panels for attachments. Our limited manufacturer warranty does not apply to custom sized appliance panels. Custom sized appliance panels cannot be exchanged or refunded.
Do you pre-drill my fronts for knobs and/or pulls?
No. However, our fronts are made at ¾” thick and compatible with most knobs and pulls.
If I make changes or add on to an existing order, will that create a production delay?
You have up to 3 business days to make changes or add on to your order after it’s been placed. After that, any changes or add ons to an existing order may result in a 1 to 2 week production delay. Additional change fees may apply.
How do I clean & care for my fronts?
Use a damp clean cloth with non-abrasive soap to clean and care for your fronts. Immediately dry after wiping down fronts. Do not leave any water or soap standing on surfaces. For our Wood Veneer collection, we recommend using orange oil/wax to clean and care. Please use sparingly.
Where do you ship?
Currently, we ship anywhere within the United States.
How long does shipping take after it’s left Modern Twig?
Shipping time varies with order size and delivery location. As a general rule, shipping can take between 3-10 business days. Shipping delays may occur due to inclement weather or holidays.
How does my order get shipped?
We meticulously package each individual piece as best we can to ensure safe transit. For most large orders, they ship on a 4’ by 8’ pallet. Large orders get shipped LTL (a private shipper with Less-Than-a-Truckload). Currently, we only offer curbside delivery only.
What is your return policy?
All of our products are uniquely-crafted, and made to order. Due to the custom buying and ordering process, Modern Twig products are non refundable or exchangeable. For more details, please read our entire return policy.
HAVE QUESTIONS?
HAVE QUESTIONS?
Feel free to fill out the form below or email us at hello@moderntwig.com