ORDER CHANGES

You have 24 hours after your order is placed to make changes and edit your order. You can do this by contacting hello@moderntwig.com with your requested changes, order number and contact information.

Up to 24 hours: No Fee

2-3 business days: 25% restocking fee for each changed/removed item.

After 3 business days: No changes and/or edits can be made. Address changes are possible with additional address change fees.

For Wood Veneer and Faux Wood materials, project drawings will be required for review with a Modern Twig representative.  A Modern Twig representative will reach out via email within 1 business day of placing your order to schedule a date & time to review and confirm your order. Once confirmed, your order will be processed, at which point it will be considered final and move into production.  Lead times will begin once order has been moved to the production phase. 

LEAD TIMES: Lead times begin once the order has been finalized and paid for. If there are any edits or adjustments made to the order, the lead time resets and starts once the new adjusted order is finalized and paid for.

CUSTOM PIECES (EDITS): Custom piece edits can ONLY be made within 24 hours of original order. They are considered final after 24 hours, non-refundable and cannot be returned or exchanged. 

ORDER CANCELLATIONS

You have 24 hours after your order is placed to cancel your order. You can do this by contacting hello@moderntwig.com with your requested changes, order number and contact information.

Up to 24 hours: No Fee

2-3 business days: 25% Restocking fee on entire order.

After 3 business days: No cancellations. All sales final. Sales for all custom pieces are final. All custom pieces are non-refundable and cannot be returned or exchanged.

SHIPPING

If the customer is unable to receive their order within 3 days of the shipping carrier’s scheduled delivery time, the customer is subject to additional shipping charges including, but not limited to, storage and re-delivery fees.

In the rare event of shipping damage, Please take photos of the damage. Report the damage to the driver and note it on the delivery receipt. Then, within 72 hours, send those photos and an explanation to Modern Twig Customer service at hello@moderntwig.com. Ensure that you keep all packaging and damaged items, as the shipping company may claim these as part of their damage investigations.

RETURNS

DOOR FRONTS AND OTHER PARTS

Your Modern Twig order is considered final once placed. Because our manufactured products – including, but not limited to, doors, drawer faces, panels, and trims – are made-to-order, we do not accept returns. This includes all kitchen orders (Sektion, Akurum), bathroom orders (Godmorgon), closet orders (Pax), media orders (Besta), and miscellaneous parts . We will, however, fix or replace any manufacturer-related imperfection if a claim is made at hello@moderntwig.com within 3 business days of the customer receiving his/her order.